8x8 review
8x8 is a full-stack ccaas built for mid, enterprise, with particular traction in retail, healthcare, financial services. Here's the independent read — what it does well, where it gives ground, and who should shortlist it.
Who it's for
8x8 fits mid, enterprise teams, especially in retail, healthcare, financial services. 8x8 is a full platform you operate end to end. It integrates with Salesforce, Microsoft Teams.
Strengths
- UCaaS+CCaaS
- Strong non-US/global coverage
Where it gives ground
- Mid-tier AI depth
Pricing & deployment
8x8: per seat.
Integrations: Salesforce, Microsoft Teams. Certifications: SOC 2, HIPAA.
8x8 is a strong pick for mid, enterprise teams that value ucaas+ccaas. Weigh it against Five9, Genesys Cloud CX, NICE CXone (Mpower), Talkdesk — and confirm fit with a scoped pilot rather than a feature checklist.
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Frequently asked
What is 8x8?
8x8 is a full-stack ccaas known for ucaas+ccaas. It fits mid, enterprise contact centres.
How much does 8x8 cost?
8x8: per seat.
How long does 8x8 take to deploy?
8x8 is a full platform you operate end to end. It integrates with Salesforce, Microsoft Teams.
What are the best 8x8 alternatives?
Strong alternatives include Five9, Genesys Cloud CX, NICE CXone (Mpower), Talkdesk. See our full 8x8 alternatives guide.
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