What is CCaaS?
Contact Center as a Service — cloud platform for customer service at scale.
CCaaS delivers omnichannel routing, IVR, workforce management and analytics as a subscription. See our full UCaaS vs CCaaS explainer.
Related terms
UCaaS
Unified Communications as a Service — cloud comms for the whole organisation.
IVR
Interactive Voice Response — automated phone menus and routing.
Next step
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