What is Agent Assist?
Real-time AI guidance surfaced to a human agent mid-conversation.
Agent assist listens to a live interaction and surfaces the next-best action, knowledge, and suggested responses in real time — cutting handle time and lifting consistency without replacing the agent. It improves cost efficiency by handling manual lookups so agents focus on the customer.
Related terms
Conversation Intelligence
AI that turns every customer conversation into scored, searchable insight.
Automated QA
Auto-scoring 100% of interactions instead of a small manual sample.
Next step
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